Headroom is operated by Headroom Technology Ltd ("Headroom", "we", "us", "our"), a company registered in England & Wales (company number 17361252), registered office Little Tillingham, 103 Winchelsea Road, Rye, TN31 7EL. You can reach us at contact@headroom.technology. We are registered with the UK Information Commissioner's Office under registration number ZC221029. How we handle personal data is set out in our Privacy Policy, which forms part of these terms.
These Terms & Conditions govern your access to and use of the Headroom platform, website and services (together, the "Service"). By creating an account or using the Service you agree to these terms. If you are using the Service on behalf of a business, you confirm you have authority to bind that business, and "you" means that business.
Headroom helps renewable-energy installers and developers assess grid capacity and prepare grid connection paperwork. The Service includes:
Headroom does not act as agent and does not lodge applications with any Distribution Network Operator ("DNO"). You submit through your DNO portal.
Grid screening and Grid Verdicts are indicative decision-support only. They are based on third-party data that may be incomplete, out of date or inaccurate, and they are not a grid connection offer, a guarantee of available capacity, or engineering or professional advice. A "PURSUE" verdict does not mean a connection will be approved. All formal capacity and connection decisions rest solely with the relevant DNO. You remain responsible for your own commercial and engineering decisions and for verifying results before relying on them.
Headroom prepares application material. You lodge it. When you use a document pack:
You must provide accurate registration details and keep your login credentials secure. You are responsible for activity under your account. We may suspend or close accounts that breach these terms.
Grid screening is available free of charge. Paid features are offered on the plans published on our pricing page (for example a Starter subscription and pay-per- application document packs). Fees are stated exclusive of VAT. VAT is charged in addition at the prevailing UK rate. Headroom Technology Ltd is registered for VAT under number 526 376 379.
Subscriptions. Subscriptions renew automatically for successive periods unless cancelled before the renewal date. You may cancel at any time and your plan then runs to the end of the period you have already paid for. We do not charge a cancellation fee and we do not pro-rate a part-used period.
Changing plan. You may change plan at any time from your billing portal. An upgrade takes effect immediately and we invoice you for the difference for the remainder of your current period. A downgrade, or a move to a shorter billing interval, takes effect at the end of the period you have already paid for; we do not refund or credit the unused part of that period. Your renewal date does not change.
Document packs. A document pack is generated and made available to you immediately, so it is a digital product supplied at once. Once a pack has been generated, the fee for it is non-refundable except where required by law or where the pack could not be produced.
If we refund you. Where we do issue a refund, in full, access to whatever it paid for is withdrawn at the same time: a refunded document pack no longer counts as bought, and a refunded subscription period no longer carries its allowance. A partial refund does not change your access.
If we say two different things. Where the refund policy shown to you at the point of payment differs from this section, the position shown to you at the point of payment applies.
We may change our fees on reasonable notice, effective from your next billing period.
Where you enter details of a site owner or occupier, or any other individual who is not you, you are giving us personal data about a person who has not dealt with us directly. We hold that data as controller in order to produce your application and the documents that go with it, and UK data protection law requires that person to be told.
You must tell them. You confirm that you have the authority to provide those details, and you agree to make our Privacy Policy available to that person, either by giving them the address of that page or by passing on the notice printed on the Letter of Authority. The Letter of Authority we generate carries that notice already, so sending it to them for signature discharges this in the ordinary course.
If that person contacts us directly, we will deal with their request ourselves and we may need to tell them that the details came from you. Where you ask us to delete or correct their details, we will do so in accordance with section 7 of the Privacy Policy and our retention schedule.
The Service incorporates data from third parties (including UKPN, the ENA, PVGIS / EU JRC and DNOs). That data is provided "as is". We are not responsible for its accuracy, availability or for decisions those third parties make.
The Service, its software, branding and content are owned by Headroom Technology Ltd or our licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes. Documents generated for you may be used for your grid connection applications; all other rights are reserved.
Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence or for fraud). Subject to that, and to the maximum extent permitted by law:
You agree to indemnify Headroom against claims and losses arising from your breach of these terms, your misuse of the Service, or inaccurate information or authority you provide (including in connection with applications you submit using material generated by the Service).
You may stop using the Service and cancel any subscription at any time. We may suspend or terminate access where you breach these terms or where necessary to protect the Service or comply with law. Provisions intended to survive termination (including sections 4, 9, 10, 11 and 12) will continue to apply.
We may update the Service and these terms from time to time. Material changes will be notified by posting an updated version with a new "last updated" date, and where appropriate by other reasonable means. Continued use after changes take effect constitutes acceptance.
These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, subject to any mandatory rights you have under applicable law.
Questions about these terms: contact@headroom.technology.