Support

Talk to a human who knows the answer.

Headroom is run by a small team in England. There is no ticket queue and no call centre. Email us and one of the people who built the platform will reply.

How to reach us

Two addresses, two jobs

1

General & billing

contact@headroom.technology
Questions about the platform, your plan, an invoice, a refund or a cancellation. We aim to reply within one working day.

2

Data protection

privacy@headroom.technology
Access, correction, deletion or any other request about personal data. We respond within one month, as the UK GDPR requires.

3

By post

Headroom Technology Ltd
Little Tillingham, 103 Winchelsea Road
Rye, TN31 7EL, United Kingdom

Billing

Plans, packs and cancelling

The full position is in the Terms & Conditions, section 7. In short:

WhatPosition
ScreeningFree. No card, no plan.
SubscriptionsCancel any time. Your plan runs to the end of the period you have already paid for. No cancellation fee.
Document packsGenerated and delivered immediately, so the fee is non-refundable once the pack exists, except where the law says otherwise or we could not produce it.
Something went wrongEmail us. If a pack failed or was charged in error we will put it right.
Where two documents disagree. If the refund position shown to you at the point of payment differs from our Terms, the position shown to you at the point of payment applies.
Scope

What we can and cannot help with

We can explain a verdict, show the data behind it, help you complete a G98 or G99 pack, and fix anything wrong with your account or billing.

We cannot lodge an application for you or influence a DNO decision. Headroom does not act as agent; you submit through your DNO portal and the connection determination always rests with the network operator.

Nothing broken, just curious? Screen a site.